Israel Technology Noted in India

Excerpt: "Eddy Segal, Sales Director Asia-Pacific for the Israel-based solutions provider, NICE showcased a dazzling array of technologies which can monitor entire call centre traffic, look for 'red flag' words like "not satisfied''; detect when emotions are raised; analyse the call queueing time and harness all this to retain customers, keeping them satisfied the next time around. "

Source: Next opportunity lies in home market, BPOs told. Hindu - Chennai,India (8 June 2005) [FullText]